Terms & Conditions

1. Purpose of the Website

The Website provides general information about Cleveland PrimeCare and healthcare and wellness services available through the practice. Information on the Website is provided for general informational and educational purposes. Service descriptions, availability, eligibility requirements, prices, provider participation, and program features may change without notice.

2. Not Medical Advice

The Website does not provide individualized medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional. Do not rely on Website content to diagnose a medical or mental health condition; determine whether a medication or treatment is appropriate; start, stop, or change a medication; delay professional medical care; interpret laboratory or imaging results without professional guidance; or make emergency or urgent healthcare decisions.

Medical information can change as research, clinical standards, medications, and regulatory requirements evolve. Although Cleveland PrimeCare strives to provide useful and accurate information, it does not guarantee that every Website statement is complete, current, or appropriate for your individual circumstances. Always consult an appropriately licensed healthcare professional regarding symptoms, medical conditions, medications, supplements, and treatment options.

3. Medical and Mental Health Emergencies

The Website, its contact features, appointment-request tools, and patient portals are not emergency services and should not be used for urgent medical or psychiatric concerns. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.

If you or another person is experiencing suicidal thoughts, a mental health crisis, or an immediate risk of self-harm or harm to others, call 911, go to the nearest emergency department, or call or text the 988 Suicide & Crisis Lifeline. Do not wait for a response from Cleveland PrimeCare through the Website, email, voicemail, text message, or patient portal when immediate assistance is needed.

4. No Provider-Patient Relationship

Accessing the Website, reading Website content, completing an inquiry, requesting an appointment, or communicating with Cleveland PrimeCare electronically does not by itself establish a provider-patient relationship. A provider-patient relationship is established only after Cleveland PrimeCare has accepted you as a patient and the appropriate registration, evaluation, consent, and clinical processes have been completed.

Submitting an appointment request does not guarantee acceptance as a patient, eligibility for a particular service, a specific appointment time, treatment by a particular provider, approval for medication or treatment, insurance authorization or coverage, or a particular clinical result.

5. Eligibility and Clinical Decisions

Some services may be limited based on age, location, medical history, diagnosis, medication use, clinical appropriateness, insurance requirements, provider availability, or applicable law. A healthcare provider may determine that a requested service, medication, test, procedure, or treatment is not appropriate for you. Website descriptions of medical conditions or treatments do not mean that every person with those symptoms or conditions is eligible for the described service.

6. Direct Primary Care

Cleveland PrimeCare’s Direct Primary Care program is a healthcare membership arrangement and is not health insurance or a substitute for health insurance. Members are encouraged to maintain appropriate insurance or other coverage for services that may not be included in a membership, including emergency, hospital, specialist, laboratory, imaging, ambulance, surgical, rehabilitation, and prescription services.

7. Information You Submit

Do not submit highly sensitive information through an ordinary website contact form or unsecured email. The Website is not intended for emergency communications. Information submitted through the Website may be handled through third-party scheduling, portal, communication, payment, or technology platforms, subject to their applicable terms and privacy practices.

8. Third-Party Websites and Website Availability

The Website may contain links to websites that Cleveland PrimeCare does not own or operate. Links are provided for convenience and do not necessarily constitute an endorsement, guarantee, partnership, or assumption of responsibility. Cleveland PrimeCare is not responsible for the content, claims, products, services, privacy practices, or security of third-party websites.

Cleveland PrimeCare makes reasonable efforts to maintain the Website, but does not guarantee that it will always be available, error-free, secure, or compatible with every device or browser. The Website may contain typographical errors, outdated information, technical problems, broken links, or service descriptions that have changed. Website features or content may be modified, suspended, removed, or discontinued without notice.

9. Changes to These Terms

Cleveland PrimeCare may update these Terms periodically to reflect changes in the Website, services, technology, or legal requirements. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Website after revised Terms are posted constitutes acceptance of those revised Terms.

10. Contact Information

Please do not use general Website communications for medical emergencies or urgent clinical concerns.